Refund policy

Eligibility for Return / Exchange / Refund

• If the product arrives damaged, broken, or defective due to our side, the customer must record a continuous unboxing video (without cuts or edits) while opening the package.

• The video must clearly show the sealed package being opened and the damaged/broken item inside.

• Without a valid unboxing video proof, no return, exchange, or refund request will be accepted.

Time Limit

• Any return or exchange request must be raised within 2–3 days of delivery/opening the package.

• Requests made after this period will not be considered.

Non-Returnable Conditions

• Products damaged due to customer handling, misuse, or accidental breakage after delivery.

• Requests submitted without proper video proof.

• Requests raised after the 2–3 day reporting window.

Approval Process

Once the video proof is reviewed and the damage is confirmed to be from our side, we will provide either:

• A replacement/exchange of the product, or

• A refund, as applicable.

Important: Our decision after reviewing the proof will be final.